Emergency Contact Information for U.S. Citizens

For life or death emergencies, dial 112 for immediate assistance.

Please note that for the duration of the COVID-19 curfew, Embassy and Consulate consular business hours are 9 a.m. to 6 p.m. In the case of an emergency involving a U.S. citizen in France, you can reach the U.S. Embassy during business hours and after hours, seven days a week.

Emergencies include:

Emergency services do not require an appointment.

Note: Paris is 6 hours ahead of Washington, DC (EST)

U.S. Embassy Paris

  • Email: Citizeninfo@state.gov
  • Phone (Dial ‘1’ then ‘0’ when you hear the automated greeting)
    • From France:
    • From U.S. (landline):
    • From U.S. (cell phone): Hold down the 0 (zero) until + appears, then dial

If you are calling to report the death or serious health issue of an American citizen, or about a missing person or child in the Marseille Consular District, please follow these instructions:

  • For emergencies during business offices (9 a.m. to 5 p.m.):
    • From France: dial 01 43 12 47 54 and press the appropriate number indicated by the automated system;
    • From the United States: dial 011 33 1 43 12 47 54
  • For emergencies after business hours weekdays, on weekends and on  U.S. and French holidays, call U.S. Embassy, Paris:
    • From France:  dial 01 43 12 22 22, then dial 0 (zero) when you hear the automated greeting;
    • From the United States: dial 011 33 1 43 12 22 22,  then dial 0 (zero) when you hear the automated greeting.

Email: citizeninfomarseille@state.gov with EMERGENCY + (brief description) in the subject line. Please note that this mailbox is monitored during working hours only. For after-hours emergency assistance, please contact the Embassy’s switchboard at the number listed above.

We do not provide U.S. visa information.  For all U.S. visa questions, please refer to the visa information.

U.S. Consulate General Strasbourg

  • Email: USAStrasbourg@state.gov
  • Phone (9 a.m. – 5 p.m. weekdays): For after-hours emergency assistance, please contact the U.S. Embassy Paris switchboard (see above).

Other Important Emergency Numbers in France:

  • Medical Emergencies: 112 or 15
  • Victims of Crimes: 17
  • Fire: 18

The following services are not considered emergencies and are processed during regular business hours:

Visa Services: For information regarding nonimmigrant and immigrant visas please refer to the visa information page.