Emergency Contact Information for U.S. Citizens

For LIFE or DEATH emergencies dial 112

The numbers and email addresses below are provided for U.S. Citizens requiring emergency services such as assistance with the death, arrest, illness, children’s issues, abduction in progress, or injury of a U.S. citizen. 

For general information on all routine services, including, U.S. passport applications, birth abroad, Federal Benefits, notarial services for all nationalities, and all other services, visit this webpage.

IN CASE OF EMERGENCY CONCERNING A U.S. CITIZEN, CALL THE EMBASSY SWITCHBOARD:

  • In France, dial 01.43.12.22.22 [dial 0 (zero) when you hear the automated greeting].
  • From a U.S. phone, dial 011.33.1.43.12.22.22  [dial 0 (zero) when you hear the automated greeting]. 
  • From a cell phone, hold down the 0 (zero) until + appears, then dial 33.1.43.12.22.22 [dial 0 (zero) when you hear the automated greeting].

TIME DIFFERENCE NOTE:  It is 6 hours later in Paris than in Washington D.C. (EST)

In case of emergency (DEATH, or SERIOUS MEDICAL CONDITION of a U.S. citizen), you may send an email to Citizeninfo@state.gov with subject line “EMERGENCY” + (brief description). Please note that this mailbox is monitored weekdays from 9:00 am to 5:30 pm. For after-hours emergency assistance, please contact the embassy’s switchboard at 01.43.12.22.22.

If you have an EMERGENCY situation in Southern France: dial 01.43.12.47.54 during business hours, or send an email to CitizeninfoMarseille@state.gov. Please note that this mailbox is monitored during working hours only. For after-hours emergency assistance, please contact the embassy’s switchboard at 01.43.12.22.22.

Routine services are NOT considered emergencies and are processed during regular business hours: see passport applicationsreports of birth abroad, and notarial services

Pour l’information générale sur les services offerts aux citoyens américains en France, veuillez consulter les pages internet de l’Ambassade.

Visa Services:

We do not provide information on U.S. immigrant or non-immigrant visas. For all U.S. visa questions, please refer to the visa  pages on our website.

Nous vous prions de noter que ces numéros ne doivent PAS être utilisés pour des questions relatives au visas. Pour  l’information concernant les visas, veuillez consulter notre site internet.